Responsible gaming at Gaming and Gambling is based on three fundamental principles: player security, game security and protection against problematic players.
Our company works with research institutes, associations and therapy institutions to create a responsible, safe and reliable framework for Igaming.
Gaming and Gambling takes responsibility for the safety of its players. As we want our gambling platform to remain fun and relaxing, we offer players a number of options to control their passion.
Player protection is based on preventing underage players from participating in games and protecting privacy, which means responsible processing of personal data and payments.
Fairness and the random nature of the products offered are closely monitored by independent organizations. Marketing communication is also created with player protection and fairness in mind.
Gaming and Gambling strives to invest both time and money in the community in which we operate. We do this by donating 2% of the net profit to a charity in the addiction sector. With this we try to contribute to the local society and at the same time help and support problematic players.
For the majority of players who place sports bets or play casino games, an online gambling platform offers a place for entertainment.
However, certain habits and behavioral patterns (such as shopping, exercise, or alcohol consumption) that are considered normal and are not a cause for concern may become addictive and cause problems for some people. Likewise, betting on sports and Igaming in general can lead to problems for a small percentage of customers.
Clients who show signs of problematic gaming behavior are not allowed to play certain products. In addition, customers who show signs of problematic player behavior are provided with contacts from organizations where they can get professional advice and support.
The basic principle promoted by Gaming and Gambling is to create a safe and responsible online environment where customers can enjoy their gambling experience.
Gaming and Gambling sees its responsibility to help customers by providing transparent products and tools to control Igaming and providing complete information on where customers who experience problems with their Igaming activities can find professional advice and support.
Gaming and Gambling does not allow minors (persons under the age of 18) to participate in casino games and bets. Therefore, confirmation of age and date of birth are mandatory requirements upon registration.
The company takes the issue of minors participating in games and betting very seriously. To protect minors as well as possible, Gaming and Gambling also counts on the support of their parents and guardians.
In addition, Gaming and Gambling will recommend customers to install filtering software. This software allows customers to limit access to Internet resources that are not suitable for children and teenagers.
Responsibility Towards Problems
Gaming and Gambling offers a variety of games and bets that are considered entertainment for most customers.
At the same time, the company takes responsibility for its customers by providing support and tools for maintaining a safe and entertaining environment, taking into account the associated risks.
Customers who have difficulty assessing risks, recognizing their own boundaries, or those experiencing problematic player behavior may not be able to enjoy the product offering in a responsible manner and do not see it as a form of entertainment.
Gaming and Gambling can take responsibility for these users by blocking their access to certain products for their own protection.
Self-exclusion, time-outs And reality checks
Gaming and Gambling offers self-exclusion, time-out and reality check facilities to help our clients manage their Igaming activities. Self-exclusion can be applied for periods of the customer's choice from six months to five years.
If the self-exclusion option is used, it is clear that customers will only have access to their account after the self-exclusion period has passed. The account cannot be reopened within the exclusion period. We will make every effort to prevent a new account from an excluded customer from being opened during the self-exclusion period. During the self-exclusion, Gaming and Gambling strives not to send any marketing and / or promotional material.
Self-Excluded accounts can only be reopened by contacting customer support after the self-exclusion period has expired and a 24-hour cooldown period is provided.
Gaming and Gambling customers can apply a Reality Check to their account for 10 minutes, 20 minutes, 30 minutes 1 hour, 2 hours, 4 hours, 6 hours and 8 hours. Customers can apply these limits themselves through their account or by contacting customer support.
If customers want to permanently close their account due to problematic player behavior, they should contact customer support as soon as possible. Under no circumstances will customers be able to reopen their account once this is done.
Gaming and Gambling customers can apply a Timeout to their account for a period of 24 hours, one week, one month; or two months. Customers can apply these limits themselves through their account or by contacting customer support.